Refund and Cancellation

Refund and Cancellation Policy:

Email : support@fastenko.com

Refund Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through our website unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc. the refund is processed.

Welcome to fastenko.com. This website is owned and operated by Clinchko Fastenings Solutions

Cancellation Policy

For Cancellations please contact us via contact us link. 

Requests received later than 5-10 days business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund. 

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

The order may be cancelled before shipment due to any of the following reasons:

1. The specific product/model is out of stock.
2. The order could not be shipped within the specified timeline.
3. On customers request only before the product has been dispatched for delivery
4. The shipping address is not serviceable.
5. Any other reason which is beyond our control.

The orders may be cancelled post shipment and delivery due to any of the following reasons: 

1. Established defect in the product which the seller is not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Customer refuses to take the delivery, refund would not be applicable in case of perishable products (including products which come with an expiry date/best before date), like shelf  life  products with expiry date examples some grade of Grease, Oils etc.
5. Products damaged during transit and delivery not accepted.

Caveat: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

Conditions:

1. Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
2. The refund shall be processed only after the product is shipped back and received by merchant.
3. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
4. An item will not be eligible for refunds if the unique tracking number of the return courier is not intimated to Fastenko.com customer service by email to support@fastenko.com.
5. The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
6. Any charges levied as tax is not eligible for refund.
7. Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.

Return Process:                

1. You may return any product bought from our website within 15 days from the date the product was purchased. Please note some products cannot be returned. Details would be mentioned in the product specification or categories or the product “ Details” field on the website.
2. In order to seek refunds, any product returned to us must be returned in original selling condition, this includes any tags, special covers, gifts, offers, vouchers and packaging.
3. We will charge up to 10% of the marked price of the product from a customer who seeks to return a product as re-packing’ charges.
4. In cases where a customer seeks a refund for the product returned by him, our team shall inspect the product to analyse whether it is saleable. In case a returned product is found to be in an unsalable condition, no refunds shall be made.
5. If you seek to return a product, you are expected to use either the Indian Postal System or any reputed courier service after clarifying that they would deliver to our address. You are expected to share the courier tracking details with us on support@fastenko.com
6. For certain products like bulky items, returning the goods viathe post or courier service might be impractical. In such cases, you are expected to contact us regarding the logistics of returning such items on support@fastenko.com & after email approval you can proceed as advised by our team with confirmation email.
7. We shall inform you of the return process via e-mailsor any other suitable means of communication on having received the product back from you.
8. Our quality Assurance team inspects each product before packing & dispatching. But still in the unlikely event an exchange is needed because of any deficiency in service on our part, we shall reimburse the customer for any reasonable costs incurred by him for returning the product which is sent through fastenko.com advised mode of shipment method.

Refund Process:                

1. Please contact our customer care via email support@fastenko.com
2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
3. Pack the product properly and label the product with the order number, return address and your address.
4. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
5. Ensure that the tracking number of the return courier is shared with our customer care by email.
6. The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]

Please ensure to pack the product properly before handing it over to courier.

Exclusion:

A return/refund can be refused if any of the following conditions are met:

1. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
2. The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
3. Any other product which we deem fit from time to time.

Please Note:

FASTENKO.COM is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above. The time taken for the refund of the amount would vary on a case to case basis depending upon the nature of the product, behaviour of the intermediaries like banks and courier services etc.