Shipping Policy

 Fastenko.com has a transparent and clear shipping policy. Shipment of all orders placed on our website shall follow the same policy unless any exceptions are specifically mentioned on our website.

Fastenko.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

Welcome to fastenko.com. This website is owned and operated by Clinchko Fastening Systems

• To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

• We offer Shipping to any delivery location in mainland India (specified on the Product detail page) on selected products ordered through Fastenko.com Our customers from non-Indian territories (including Indian territories outside mainland India) would need to pay some additional charges, which will be notified to the user before the confirmation of the order.

• Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

• We make our best efforts to ship each item in your order within 3-4 working days of the order. However in some cases, we may take longer, up to 6-7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. We may follow delivery time example starting from 4 weeks to 12 weeks & will be informed to customer by email or call to concerned contact number.

• We ship on all week days (Monday to Saturday), excluding public holidays.

• While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

• If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and kindly inform us of the same through our customer care number mentioned on website. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

• You may track the shipping status of your order on our website, by clicking at ‘Track your Order’section or by calling to customer care service by call or email support@fastenko.com

• Please note all items (including gifts) will be shipped with an invoice mentioning the price, in accordance with Indian Tax Regulations.

• We will not be able to ship & not liable for timely delivery in any situations which are said to be Act of God / Act of Nature which are beyond our control & we will do our best to inform you & support in the best way possible.